RESOURCES > FAQs
How do I become a McHutchison customer?
How do I obtain a website ID and password?
How do I place an order on-line?
How can I look at current availabilities?
When will my order be confirmed?
How can I know how much my freight charge will be?
How can I look at what items I have on order already?
How do I revise or add to an existing order?
How can I look at my statement?
How can I look at my invoices?
How do I file a claim?
What if I have a question which is not covered in frequently asked questions?
Can I pay with a credit card?


How do I become a McHutchison customer?

If you have never purchased from McHutchison before or if you have purchased from McHutchison in the past but not via our website please click on "Customer Login", follow the prompts and fill out the requested information. McHutchison customer service will contact you the next business day with a customer ID, the password you set up and a credit limit.

How do I obtain a website ID and password?

If you have never purchased from McHutchison before or if you have purchased from McHutchison in the past but not via our website please click on "Customer Login", follow the prompts and fill out the requested information. McHutchison customer service will contact you the next business day with a customer ID, the password you set up and a credit limit.

How do I place an order on-line?

First obtain a website customer ID and password. Click on "Customer Login", follow the prompts and fill out the requested information. McHutchison customer service will contact you the next business day with a customer ID, the password you set up and a credit limit.

Once you have obtained a website customer ID and password click on "Customer Login", follow the prompts to the "On-Line Menu" and choose "Order Now." Orders are organized by grower or source and ship date so that on a single order you may order any item(s) offered by the specific grower you select on the ship date you select. You cannot select items from multiple growers on the same order (you can though place separate orders for each grower).

How can I look at current availabilities?

Click on "Products & Availabilities". Search by specific item(s) by product type or by specific grower. Availabilities are fluid and constantly changing as new orders are placed or added to or canceled. The information on our website reflects exactly what is provided to us by the grower in question.

Availabilities can also be accessed when placing an order either by referring to the quantity available column or by clicking on the availability link.

When will my order be confirmed?

An acknowledgment will be sent to you via e-mail as soon as you have submitted your order. The acknowledgment only indicates that an order for these items has been placed with the grower for the ship date requested. A confirmation indicating what items are available and scheduled to be shipped on the date available will be sent to you within 3 business days.

How can I know how much my freight charge will be?

With rising fuel and transportation costs freight is becoming an increasingly important component of the total price of an order. The exact freight charge depends on shipment method (freight carrier), speed of delivery, distance traveled, and dimensions and weight of the packages. To get a freight quote please contact your sales rep or McHutchison customer service at (800) 943-2230.

How can I look at what items I have on order already?

Click on "Customer Login", sign in using your website customer ID and password, follow the prompts to the "On-Line Menu" and choose "View / Edit Existing Orders". From the list of all of your open orders (the default organization is by expected ship date) select the order you wish to view. All open orders are included in this list whether or not they were placed through the website. The detail of the order you select includes a list of items and quantities at the bottom of the screen and customer, transportation, and miscellaneous information at the top of the screen.

If you wish you can print a copy of the order in PDF format. To view another order click on "Back to Online Menu" and repeat earlier steps or use the "Back" button on your browser to return to the list of open orders.

How do I revise or add to an existing order?

Click on "Customer Login", sign in using your website customer ID and password, follow the prompts to the "On-Line Menu" and choose "View / Edit Existing Orders". From the list of all of your open orders (the default organization is by expected ship date) select the order you wish to view. All open orders are included in this list whether or not they were placed through the website. The detail of the order you select includes a list of items and quantities at the bottom of the screen and customer, transportation, and miscellaneous information at the top of the screen. To edit an order follow the prompts to overwrite existing information or to add new information to the order. There is also a field for you to make additional comments. To send the revision or addition to the McHutchison office and to the vendor click "Submit".

To edit another order click on "Back to Online Menu" and repeat earlier steps or use the "Back" button on your browser to return to the list of open orders.

How can I look at my statement?

Click on "Customer Login", sign in using your website customer ID and password, follow the prompts to the "On-Line Menu" and choose "View Statement".

How can I look at my invoices?

Click on "Customer Login", sign in using your website customer ID and password, follow the prompts to the "On-Line Menu" and choose "View Invoices / Credit Memos".

How do I file a claim?

Click on "Customer Login", sign in using your website customer ID and password, follow the prompts to the "On-Line Menu" and choose "Claim / Credit Request". From the list of open orders (going back to orders shipped as long as ago as 3 months) and open (non-paid) invoices (going back to orders shipped as long as 6 months ago) select the order / invoice you want to file a claim against. Note that you can also click on "Show All Invoices" to include paid invoices in the list.

Follow the prompts to report which item(s) and quantities you want to file a claim against, the percentage of credit requested, and the reason for the claim. There is also a field for you to make additional comments. To send the claim to the McHutchison office and the vendor click on "Submit".

Please download a copy of our claims policy here.

What if I have a question which is not covered in frequently asked questions?

Please contact your sales representative or the McHutchison office at (800) 943-2230. If you would like to talk to a sales representative but don't know who your sales rep is you can view sales representative geographical territories and contact information in the About Us section of the website.

Can I pay with a credit card?

McHutchison accepts payment via check or electronic transfer but does not take any credit cards. Invoices are typically billed with 30 day terms.